Knowledgebase
6Getting Started 44Axidian Certiflow 2Axidian Access 1Axidian Privilege
Knowledgebase : Getting Started
Create new Ticket
If the search in the Knowledge Base does not provide a suitable article for your problem or question, you can send a request to our technical support team through the 'Submit a Ticket' form using your Support Center account (you will need to register).

1. To get access to the ticket registration form, please, log in to the Support Senter, using the email address and password you provided during registration.



2. Click a 'Submit a Ticket' icon



3. In the ticket registration form provide as much information as possible. If you report a problem, please provide as much information as possible about it, including necessary files, screenshots, logs, etc. This will give the opportunity to solve your problem in the shortest possible time.



After you have finished entering all the necessary information about the problem, you must click the 'Submit' button.

Technical support staff will see the new application in their personal account and take it to work. A confirmation of the ticket's successful registration will be sent to your email, that was specified during registration on the Support Center.


Getting information about new product versions and updates
Question:
How can I get information about the release of new products and the release of new versions of already existing products?

Answer:
In the News section (and in the 'Latest Updates' section on the Support Center's main page) we publish up-to-date information on the release of new products and new release versions of our existing products, news about our company's participation in major IT events and customer feedback.

You can subscribe to receive news from our Support Center by email in the following ways:

1. Without registration

In the LogIn form go to the "Subscribe" tab, enter your email address and click the "Send" button. You will need to confirm your email address (click the link from the email).



2. After account registration

Log in to your personal account, click the 'Preferences', select 'Yes' in the 'Subscribe to Newsletter' setting, click 'Update'.



After that, all the news from our Support Center will be sent to your email immediately after publication.
I have a problem (or question) with one of your systems. How can ...
If you have any problems (error, failure) with one of our systems or you have a question about how the system works (settings, architecture, fault tolerance, etc.), we recommend the following procedure to find a solution using our Support Center:

1. Try to find a solution or an answer in our Knowledge Base - simply use the search field on the Support Center's main page, provide key information in the search field (error code or error value, you question) and press 'Search'.



2. If the search in the Knowledge Base does not provide a suitable article for your problem or question, you can send a request to our technical support team through the 'Submit a Ticket' form using your Support Center account (you will need to register). After ticket registration, our technical support specialists will provide all the necessary information to solve the problem or answer the question.

I have an idea for implementation of new system feature. How can ...
Question:
I have an idea for implementation of new system feature. How can I send it to the developers?

Answer:
You can describe all your wishes regarding the system's modifications by creation a ticket on our  Support Center. It is necessary to describe in detail the scenario that needs to be implemented. The support team will forward your wishes to the development team for consideration. If the proposed feature does not disagree with the development plans of our products, it will be included in the development plans, and the type of ticket will be changed to “Feature Request”.
Privacy Policy

Privacy Policy

Our site, like most others, uses cookies and other similar technologies to provide services that best meet your needs, as well as to accumulate statistical information to analyze and improve our services and sites.

This Privacy Policy explains what data is collected when you use this website, which is operated by Indeed Identity, how and why our site uses it, who the data is disclosed to and how we protect your privacy.

Our website administration is obliged to maintain your privacy on the Internet. We pay great attention to securing the data you provided to us. Our privacy policy is based on the General Data Protection Regulation (GDPR) of the European Union. The purposes for which we collect your personal data are: improvement of our service, communication with visitors of this site, newsletters, user data processing for the purpose of online sales, presenting the information requested by the user, providing services associated with the website’s specialization and for other actions listed below.

Personal data storage and processing

Indeed identity is the controller within the meaning of the General Data Protection Regulations.

Data controller. Our site collects some personal data from you, for example when you use our website or contact us via chat. In this case, our site is the data controller for the purposes of European data protection legislation and we take on the obligations and responsibilities of data controllers, particularly described in the General Data Protection Regulation.

Data processor. You may decide to transfer us with your clients’ personal data by using our services. In this case, you are the data controller and we stand out as the data processor for purposes of European data protection legislation and we take on the obligations and responsibilities of a data processor, particularly described in General Data Protection Regulation.

The term “personal data” in this Privacy Policy is the information that relates to you and allows us to identify you, either directly or in combination with other information that our site may hold. We collect and process your personal data only with your willing consent. With your permission, we can collect and process the following data: name, e-mail address, cookie.

The personal data you provide us with is only processed and used in a manner adequate for the purpose for which it was collected. Our site does not combine personal data that was obtained for a variety of purposes.

When you provide the personal data through our website, you consent to our site usage of provided data in accordance with this Privacy Policy and/or any additional agreement between you and us.

Our site may collect and process the following categories of information about you:

  • Your IP, cookies - When you visit our website
  • The communications you exchange with us (for example, your messages in online chat service) - When you contact us by messages on our online chat service
  • Information about how you use our website - When you navigate on our website

Data storage, alteration, and removal

The user, who has provided our site with their personal data, has the right for their alteration and removal, as well as the right to recall the agreement to data processing. Time, during which your personal data will be stored is 24 months. After finishing with the processing of your personal data, the website’s administration will permanently delete it. To access your personal data, you can contact the administration on: support@indeed-id.com. We will be able to pass your data to a third party only with your willing consent. If the data was transferred to a third party, which is not associated with our organization, we cannot perform any changes to that data.

We use your personal data for the following purposes:

  • To personalize and improve your customer experience. We may use your personal data in order to tailor our services to your needs and preferences.

    We may also collect information on how you use our website, which pages of our website you visit most, in order to understand what you like. We may use this information to tailor the content and offers that you see on our website and, if you have agreed to receive marketing communications, to send you relevant messages that we think you like.

  • To inform you about our news and offers that you may like. We may send you marketing email if you have indicated that you are happy to receive these.

    Please note that we do not share your contact details and other personal data with other companies for marketing purposes unless we have obtained your consent to do so.

If you do not want to receive marketing communications from us, you can simply tell us so by not clicking the relevant box. Your personal data may be accessed by and processed outside the European Economic Area (the European Economic Area is the European Union and Iceland, Liechtenstein and Norway, also referred to as the “EEA”) — including by our specialists operating outside the EEA.

We will not store your personal data for longer than is necessary for the purpose for which it was provided or collected. We will only retain the personal data that serves a legitimate purpose (e.g. applicable legal regulations may require the retention of data or some data may be necessary for the purposes of billing outstanding amounts).

After 2 years from the moment of the visit of our website, we at its sole discretion delete your personal data or anonymize it.

We will also delete your personal data within 30 calendar days upon receiving your request for data erasure.

Cookies processing

In order to improve our services, to provide you with more relevant content and to analyse how visitors use our website, we use cookie files for the correct display of the website’s content and for the convenience of browsing our site. They are small files that are stored on your device. They help the website to remember information about you, such as in which language you use the website and which pages have you already opened. This information will be useful in the next visit. Thanks to cookie files, the website’s browsing becomes much more convenient. You can set up cookies reception and blocking in your browser yourself. Inability to receive cookie files may limit the functionality of the website. Please be aware that in most cases we will not be able to identify you from the information we collect using these technologies.

For example, we use software to monitor customer traffic patterns and website usage to help us develop the design and layout of the website in order to enhance the experience of the visitors to our website.

We also use analytics and similar services that collect third-party cookies:

  • Google Analytics, Google Tag Manager and Google AdWords (Google Privacy Policy is available at https://policies.google.com/technologies/ads?hl=en, text and URL may be changed by Google sole discretion)
  • Intercom (Live Chat Privacy Policy is available at https://www.intercom.com/terms-and-policies#privacy, text and URL may be changed at Intercom sole discretion)
  • Other services

How to reject or delete cookies?

Most web browsers automatically accept cookies. However, you can refuse to store cookies at any time. You can find out how to block cookies and delete all cookies currently stored on your device by clicking «help» on your browser’s menu, or by visiting: http://www.youronlinechoices.com/uk/your-ad-choices, http://optout.networkadvertising.org/.

However, if you turn off cookies, the functionality of our Services may be limited (i.e. in the case of essential cookies you may not be able to access our websites, your account and services).

Interaction with live chat platforms

This type of service allows users to interact with third-party live chat platforms directly from the pages of our site, for contacting us. It may collect browsing and usage data in the pages where it is installed, even if the users do not actively use the service. Moreover, live chat conversations may be logged.

Data collected by these services may be provided to other services within those organizations. They can use the data for advertising personalization of their own advertising network. You can learn about user agreements of those organizations on their websites. You can also refuse their collection of your personal data. For example, Google Analytics Opt-out Browser Add-on can be found here. We do not pass any personal data to other organizations or services, which are not listed in this privacy policy. As an exception, the collected data may be provided on a lawful request of state authorities, that are authorized to request such information.

Links to other websites

Our website may contain links to other websites which are not under our control. We are not responsible for the content of these websites. We recommend you familiarize yourself with the privacy policy of every website that you visit if such a policy exists.

Changes to the privacy policy

We may make changes to this Privacy Policy from time to time, without advance notice and any modifications are effective when they are posted on our website.

We may make changes to this Privacy Policy including as part of the new European data protection legislation which will start to apply on 25 May 2018 (the “General Data Protection Regulation”).

Feedback and final clauses

You can contact the administration of our site regarding any questions related to the privacy policy on: support@indeed-id.com. If you do not agree with this privacy policy, you cannot use the services of our site. In this case, you should avoid visiting our website.

Register a new Support Center account
You need to register your Support Center account to get access to the tickets creation.

To register, do the following:

1. Сlick the 'Register' icon on the Support Center 's main page or follow the link https://support.indeed-id.com/Base/UserRegistration/Register



2. In the registration form enter your first name and last name, valid email address, the password (it will be used to log in), enter the code from the image (CAPTCHA) and click the 'Register' button.



3. A confirmation email will be sent to the specified email address. You'll need to open up the confirmation email and verify your account.

After receiving confirmation email, you will be able to log in to your Support Center's personal account and register new tickets.