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Knowledgebase: Axidian Certiflow > Axidian AirKey Enterprise errors
Error when issuing AirKey card in Self Service
Posted by Mikhail Yakovlev, Last modified by Mikhail Yakovlev on 26 February 2019 12:20 PM

Problem:
You receive an error message when you try to issue an AirKey card in Self Service:

This is usually a temporary error during hostname resolution and means that the local server did not receive a response from an authoritative server

Solution:
The reason may be the lack of a reverse lookup DNS zone in your infrastructure. Having a reverse lookup zone is a prerequisite for using Indeed AirKey Enterprise.

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